What is active listening? Examples to practice it

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Do you know what the difference between hearing and listening lies? Only in cases in which the listener maintains attention on the message and can make reflective judgments do we speak of active listening . And although it may seem natural, in reality, it is a skill that is worked on and that can be a very useful tool in the workplace. For example, according to Hubspot , working on active listening with the customer optimizes the relationship between the customer and the company . In this way, knowing their needs and committing to the messages received helps to build loyalty and increase profits. Do you want to know what active listening is, what its benefits are and some examples to learn how to put it into practice ? We'll tell you then. CTA Post What is active listening Active listening is, first of all, an attitude and a technique. Using it implies showing our interlocutor that there is a willingness to understand what he is saying. It is a way of communicating in which words are consciously analyzed, while other complementary aspects are valued , such as gestures and posture.



So, with this in mind, technically, what is active listening? It is a communication strategy that allows you to consciously process a conversation that is made up of three steps: Acceptance: it is the moment in which the message is received, the body gestures are perceived and the information is processed, avoiding Europe Mobile Number List

making judgments. Classification and interpretation: this step involves separating the content of the emotional information in order to analyze it. Feedback : In this instance, we show the sender of the message that we are paying attention. For this reason, sometimes a sentence is paraphrased or affirmative words are stated such as “I understand”, “of course”, “yes”. Likewise, active listening is a skill that can be developed and that is closely linked to empathy , since it is a process that begins with disposition and that contributes to working on emotional intelligence . What is active listening Benefits of practicing active listening Active listening is a skill that should be developed not only on a personal level, but also on a professional level.







Paying attention to what clients or co-workers communicate has multiple advantages . Some of them are the following: It improves work ties , since, by maintaining fluid and understanding communication, trust is nourished. It provides a more correct interpretation by paying attention to the communication and the content of the message and makes it possible to separate the emotional aspects that intervene in any conversation. It teaches you to look at the whole and evaluate other aspects that are also part of the message and that offer additional information, such as body language . Active listening improves emotional intelligence, assertiveness and contributes to personal development . What is active listening Active listening: examples to work on it and progress in your career Now that what active listening is has been defined , the examples will help you better see how you can start applying it. In this sense, let's say you are in a meeting in which a colleague makes you a proposal and shares relevant information about a task that you will carry out together. In this case, if you want to maintain active listening, try to show positive non-verbal behavior.