Post by rabia994 on Mar 9, 2024 0:57:06 GMT -6
For a long time, companies focused all their efforts on taking care of the experience they offered their customers, regardless of what this entailed and even leaving aside the experience of their own collaborators. Counteracting this idea comes Employee Experience , a concept focused on the impact of employee well-being, greater motivation, involvement and, therefore, productivity. What is Employee Experience? Employee Experience is the general perception that an employee has about their relationship with the company, including all the interactions they have throughout their employee life cycle . Identifying the moments that a collaborator goes through is vital to implement actions better aimed at improving their experience, choosing certain techniques or methodologies and involving the people involved, since it should be noted that this process is not exclusive to the HR department. H H. Additional Resource: Downloadable Survey Template Download this template for your employee engagement surveys: Why is Employee Experience so important? Undoubtedly, Employee Experience has a considerable impact on the operation of a business. Negative impact When employees “are not having a good time” as team members, it is easy to assume that they will not perform at their best and that this will end up negatively affecting business activity.
Some of the most obvious consequences are low productivity, poor efficiency and poor customer service and even the way the company is expressed, and the image this creates abroad. Positive impact Another completely different scenario is when an employee feels fully identified with the company, satisfied with their working conditions and work environment. Then their motivation and commitment grow, their behavior both inside and outside the company improves considerably and they can even become " brand ambassadors", taking care of and im America Cell Phone Number List proving its image not only with current customers and potentials, but with everyone with whom they talk about their workplace. Benefits of pursuing Employee Experience Although we can deduce the benefits of reinforcing the Employee Experience by knowing its impact, other advantages stand out that are based on the same premise: linking the comprehensive well-being of the worker with the competitiveness of the company. Such benefits can be seen both from the point of view of the collaborator and the company. Benefits for the collaborator Addressing the experience of collaborators throughout their stages as members of a company can provide them with benefits: Professionals because they feel fulfilled with their jobs and enjoy them. Economical if the remuneration is fair and allows them to sustain their life project. Physical and mental to face your work challenges, but also those of each of the areas of your.
Social well-being , driven in part by a healthy and collaborative culture within the organization. Benefits for the company Having an ambassador in each collaborator and achieving the financial goals of the organization are the ideals of the strategies aimed at improving the Employee Experience, but some other benefits that can be found throughout the implementation are: Less rotation Better communication and work environment. More innovation and involvement of collaborators. Improvement in customer service, more cordial and exhaustive. Connection between Employee Experience and Customer Experience Have you heard the phrase “Take care of your employees the way you would like them to take care of your clients”? After getting them, gaining customer loyalty is a priority for most companies. But any effort made towards Customer Experience would fail if the same attention is not paid to Employee Experience . To consumers, a company is only as good as its customer service. This is confirmed by data from CIO Mexico, which states that % of consumers say that “they will abandon a brand if employees are not informed,” while % say they want an individualized customer experience; But, only % of brands can offer this type of experience.
Some of the most obvious consequences are low productivity, poor efficiency and poor customer service and even the way the company is expressed, and the image this creates abroad. Positive impact Another completely different scenario is when an employee feels fully identified with the company, satisfied with their working conditions and work environment. Then their motivation and commitment grow, their behavior both inside and outside the company improves considerably and they can even become " brand ambassadors", taking care of and im America Cell Phone Number List proving its image not only with current customers and potentials, but with everyone with whom they talk about their workplace. Benefits of pursuing Employee Experience Although we can deduce the benefits of reinforcing the Employee Experience by knowing its impact, other advantages stand out that are based on the same premise: linking the comprehensive well-being of the worker with the competitiveness of the company. Such benefits can be seen both from the point of view of the collaborator and the company. Benefits for the collaborator Addressing the experience of collaborators throughout their stages as members of a company can provide them with benefits: Professionals because they feel fulfilled with their jobs and enjoy them. Economical if the remuneration is fair and allows them to sustain their life project. Physical and mental to face your work challenges, but also those of each of the areas of your.
Social well-being , driven in part by a healthy and collaborative culture within the organization. Benefits for the company Having an ambassador in each collaborator and achieving the financial goals of the organization are the ideals of the strategies aimed at improving the Employee Experience, but some other benefits that can be found throughout the implementation are: Less rotation Better communication and work environment. More innovation and involvement of collaborators. Improvement in customer service, more cordial and exhaustive. Connection between Employee Experience and Customer Experience Have you heard the phrase “Take care of your employees the way you would like them to take care of your clients”? After getting them, gaining customer loyalty is a priority for most companies. But any effort made towards Customer Experience would fail if the same attention is not paid to Employee Experience . To consumers, a company is only as good as its customer service. This is confirmed by data from CIO Mexico, which states that % of consumers say that “they will abandon a brand if employees are not informed,” while % say they want an individualized customer experience; But, only % of brands can offer this type of experience.